PLATFORM TERMS OF USE & PRIVACY POLICY

ComeBookWithUs

PART I – TERMS OF SERVICE, ACCEPTABLE USE & LIABILITY WAIVER

1. ACCEPTANCE OF TERMS

By accessing or using the platform provided by ComeBookWithUs Inc., a corporation incorporated under the Canada Business Corporations Act (the “Platform”), you agree to be bound by these Terms, our Privacy Policy, and all applicable policies.

2. PLATFORM OVERVIEW

The Platform is an online marketplace owned and operated by ComeBookWithUs Inc., connecting: (a) accommodation providers — including hotels, motels, cabins, bed & breakfasts, and short-term rental properties, operating as “Come Book With Us (or CBWU)” — with individuals and businesses seeking accommodation (“Guests”); and (b) car rental operators and fleet managers, operating as “Come Book With Us (or CBWU)”, with individuals and businesses seeking vehicle rentals (“Customers”). Accommodation and vehicle rental Partner/Suppliers are together referred to as “Partner/Suppliers”, and Guests and Customers are together referred to as “Users”. The Platform acts solely as an intermediary and is not a party to any accommodation or vehicle rental contract.

3. ELIGIBILITY

• Be at least 18 years of age for accommodation bookings, or a minimum of 21 (25 for premium/luxury vehicles) years of age for vehicle rentals.
• Provide accurate, complete, and current registration information.
• Not have been previously suspended or removed from the Platform.
• Hold valid identification as required at check-in, and a valid driver’s licence recognized in the applicable province or territory for vehicle rentals.
• Comply with any additional requirements imposed by Partner/Suppliers or provincial authorities in Canada.

4. USER ACCOUNTS

Users are responsible for maintaining the confidentiality of their account credentials. You may create an account using a social media login (Google, Facebook, Apple, or other supported providers). By doing so, you authorize the Platform to collect and use the information described in our Privacy Policy. You must notify the Platform immediately of any unauthorized use of your account.

5. PARTNER/SUPPLIER OBLIGATIONS

• Maintain valid business registration, licences, and all required permits in every province of operation.
• List only properties or vehicles that are legally available, safe, and accurately described — properties must be clean and vehicles must be roadworthy and insured.
• Honor all confirmed bookings made through the Platform.
• Provide accurate descriptions, photographs, amenities, pricing, and availability.
• Comply with all applicable federal, provincial, and municipal laws in every jurisdiction of operation.
• Collect and remit all applicable taxes, levies, and fees per Section 12 of these Terms.

Partner/Suppliers are solely responsible for the condition of their properties or vehicles and the safety and satisfaction of Users. The Platform bears no responsibility for any failure to deliver a booked service.

6. USER OBLIGATIONS & CONDUCT

• Use properties and vehicles only for lawful purposes.
• Return properties in the same condition as found upon arrival, and vehicles in the same condition as received, subject to normal wear.
• Comply with all applicable laws, house rules, and traffic laws during the service period.
• Not sublet or transfer reserved accommodation, and not allow any person not listed as an authorized driver to operate a rented vehicle.
• Not exceed stated occupancy limits, and not operate a vehicle under the influence of alcohol, drugs, or any impairing substance.
• Report any damage or incidents immediately to the Partner/Supplier and the Platform.
• Pay all applicable charges, taxes, and fees associated with the booking, and return vehicles with the same fuel level as at pickup.

7. BOOKING CONFIRMATION

A booking is confirmed upon receipt of payment authorization (Platform-Collect) or reservation confirmation (Reserve Now, Pay at Partner/Supplier). The User will receive a confirmation via email detailing the property or vehicle, dates and times, total cost including applicable taxes and fees, and Partner/Supplier contact information.

8. PAYMENT MODELS

Your booking may be processed under one of two models:

• Platform-Collect: The Platform collects full payment at time of booking. Your credit/debit card is charged immediately, less the platform commission retained at source.
• Reserve Now, Pay at Partner/Supplier: Your reservation is confirmed through the Platform but you pay the Partner/Supplier directly at the time of service delivery. No payment is collected by the Platform at booking. Your booking confirmation will indicate which model applies.

9. PRICING ERRORS & OBVIOUS MISPRINTS

The Platform reserves the right to correct any obvious pricing errors, misprints, or system malfunctions that result in clearly incorrect pricing being displayed on the Platform. An obvious pricing error includes, without limitation, any price that is clearly inconsistent with market rates for the service, or any price that results from a technical error, data entry mistake, or system fault.

In the event of an obvious pricing error:

• The Platform may cancel any booking made at the erroneous price prior to service delivery, with full refund of all amounts paid by the user.
• The Platform will notify affected users as soon as reasonably practicable after the error is identified.
• The Platform is not obligated to honor any booking made at a price that is the result of an obvious error, even if a confirmation has been issued.
• Partner/Suppliers are responsible for maintaining accurate pricing in their listings and may not use pricing error claims to retroactively cancel bookings that were made at correctly listed prices.

10. ACCEPTABLE USE – PROHIBITED CONDUCT

11. INSURANCE, DAMAGE & DEPOSITS

The Platform does not provide any insurance. All liability arising from the accommodation or vehicle rental transaction rests with the Partner/Supplier and the User. The User is liable for any damage caused during the stay or rental period beyond normal wear and tear. Partner/Suppliers may require a security deposit at check-in or pickup as disclosed in their listing.

12. PROVINCIAL, MUNICIPAL & GOVERNMENT LEVIES

13. CANCELLATIONS & REFUNDS

• More than 72 hours before check-in/pickup: Full refund less any non-refundable platform processing fee.
• 24–72 hours before check-in/pickup: 50% refund of the booking amount.
• Less than 24 hours before check-in/pickup: No refund. Full amount forfeited.
• No-show: No refund. Full amount forfeited.

The refund schedule above applies to bookings under the Platform-Collect model. For bookings under the Reserve Now, Pay at Partner/Supplier model, the cancellation and no-show terms disclosed in the applicable listing govern, and any amounts owed are payable to the Partner/Supplier directly. All cancellations must be submitted through the Platform portal. Where a Partner/Supplier cancels a confirmed booking, the User will receive a full refund of all amounts paid.

14. REVIEW & RATING POLICY

15. INTELLECTUAL PROPERTY

All content on the Platform is the property of the Platform or its licensors. Users may not reproduce, distribute, or create derivative works without prior written consent.

16. PLATFORM “AS IS” DISCLAIMER

THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

The Platform does not warrant that: (a) the Platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis; (b) the results obtained from using the Platform will be accurate or reliable; (c) the quality of any services, information, or other material obtained through the Platform will meet your expectations; or (d) any errors in the Platform will be corrected.

Partner/Supplier listings, availability, pricing, descriptions, and photographs are provided by Partner/Suppliers and the Platform makes no warranty as to their accuracy, completeness, or currency. The Platform is not responsible for any loss or damage resulting from reliance on Platform content.

17. LIMITATION OF LIABILITY & WAIVER

18. FORCE MAJEURE

Neither Party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent such delay or failure is caused by circumstances beyond that Party’s reasonable control, including without limitation: acts of God, natural disasters, pandemics, epidemics, government-mandated restrictions or shutdowns, war, terrorism, civil unrest, strikes, labour disputes, power outages, internet or telecommunications failures, or any other event that could not have been reasonably foreseen or prevented (“Force Majeure Event”).

The Party affected by a Force Majeure Event must: (a) notify the other Party in writing as soon as reasonably practicable after the event begins; (b) take all reasonable steps to mitigate the effects of the event; and (c) resume performance as soon as reasonably practicable after the Force Majeure Event ceases. If a Force Majeure Event continues for more than thirty (30) days, either Party may terminate this Agreement upon written notice without penalty. Obligations to pay amounts already owed are not excused by Force Majeure.

19. DISPUTE RESOLUTION & ARBITRATION

The Parties agree to resolve all disputes arising out of or in connection with this Agreement through the following process:

• Good-Faith Negotiation: The Parties shall first attempt to resolve any dispute through direct good-faith negotiation within thirty (30) days of written notice of the dispute.
• Binding Arbitration: If negotiation fails to resolve the dispute within thirty (30) days, the dispute shall be submitted to final and binding arbitration administered under the rules of the ADR Institute of Canada (ADRIC) or such other arbitration body as the Parties may agree, to the fullest extent permitted by applicable law. The arbitration shall be conducted in Winnipeg, Manitoba, or virtually, by a single arbitrator mutually agreed upon by the Parties or appointed by the arbitration body. The arbitrator’s decision shall be final and binding and may be enforced in any court of competent jurisdiction.
• Class Action Waiver: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ITS RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. This waiver is a material term of this Agreement.
• Injunctive Relief and Consumer Rights Exception: Notwithstanding the foregoing, either Party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm, pending the outcome of arbitration. Nothing in this Section limits any right of a user who is a consumer to commence a proceeding before a court or tribunal where applicable consumer protection legislation confers that right notwithstanding this Section. In addition, either Party may bring an individual claim within the monetary jurisdiction of the small claims court of the applicable province in that court rather than in arbitration.
• Governing Rules: This arbitration clause is governed by the laws of the Province of Manitoba, Canada.

20. LOYALTY & REWARDS PROGRAM

The Platform offers a voluntary Loyalty and Rewards Program. Full Program terms are set out in the Privacy Policy and these Terms, which may be updated at any time. Enrollment is available to all registered users. See the Privacy Policy for data handling. Contact privacy@comebookwithus.com for Program inquiries.

21. TERMINATION

The Platform reserves the right to suspend or terminate any user account for violation of these Terms, fraudulent activity, tax non-compliance, or conduct detrimental to the Platform.

22. GOVERNING LAW & MULTI-PROVINCE OPERATIONS

This Agreement is governed by the laws of the Province of Manitoba, Canada. The Parties acknowledge that the Platform operates as a national platform and that Partner/Suppliers may operate in multiple provinces and territories. Each Partner/Supplier is responsible for ensuring compliance with the laws of every province and municipality in which they provide services.

23. AMENDMENTS

The Platform may amend these Terms from time to time. For material amendments, the Platform will provide at least thirty (30) days’ advance notice via email or platform notification before the amended Terms take effect. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

24. CONTACT

For questions: 64 Salter St, Winnipeg, Manitoba | privacy@comebookwithus.com

PART II – PRIVACY POLICY

1. INTRODUCTION & DATA CONTROLLER

This Privacy Policy forms an integral part of the Terms of Service of ComeBookWithUs Inc., a corporation incorporated under the Canada Business Corporations Act, operating the ComeBookWithUs platform covering both accommodation (“Come Book With Us (or CBWU)”) and vehicle rental (“Come Book With Us (or CBWU)”) services (the “Platform”).

The Platform is committed to protecting the privacy of all individuals who interact with our Platform. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Anti-Spam Legislation (CASL).

2. INFORMATION WE COLLECT

3. HOW WE USE YOUR INFORMATION

• Facilitate and process bookings and payments across both accommodation and vehicle rental services.
• Verify user identities and Partner/Supplier eligibility.
• Communicate regarding bookings, disputes, and platform updates.
• Authenticate accounts and facilitate social media login.
• Operate and administer the Loyalty and Rewards Program.
• Facilitate tax and levy reporting compliance across Canada.
• Improve Platform functionality, personalization, and user experience.
• Comply with legal obligations and enforce our Terms of Service.
• Send marketing communications where express consent has been obtained (CASL-compliant).

4. DATA RETENTION

We retain personal information only as long as necessary for the purposes for which it was collected:

• Transactional Records: Retained for seven (7) years for tax, audit, and legal compliance purposes across all provincial jurisdictions.
• Booking History & Preferences: Retained for a period of one (1) month to five (5) years, depending on the nature of the data and your engagement with the Platform. Booking history used for personalization and loyalty program purposes may be retained for up to five years. Data retained solely for short-term operational purposes may be deleted after one month.
• Account Data: Retained for the duration of your account and for up to two (2) years following account deletion, unless a longer retention period is required by law.
• Marketing Preferences: Retained until you withdraw consent or unsubscribe.

Note: Personal information is retained only as long as necessary to fulfil the purposes for which it was collected, consistent with Principle 4.5 of Schedule 1 to PIPEDA. Users may request deletion of non-essential data at any time through privacy@comebookwithus.com.

5. CONSENT

We obtain express or implied consent under PIPEDA for all collection, use, and disclosure of personal information. For social media login data, your consent is obtained at the time you choose to connect your social media account. For cookies, consent is obtained through our cookie consent tool. You may withdraw consent at any time by contacting privacy@comebookwithus.com, subject to legal or contractual restrictions.

6. DISCLOSURE OF INFORMATION

We may disclose personal information to:

• Partner/Suppliers or users as necessary to complete a booking transaction.
• Government and tax authorities where required by law.
• Third-party service providers (payment processors, identity verification, analytics, cloud hosting) under strict data processing agreements.
• Social media platforms, to the limited extent necessary to authenticate social media logins.
• Successor entities in the event of a merger, acquisition, or sale of assets.

We do not sell personal information to third parties.

7. SECURITY

We implement appropriate technical and organizational safeguards including encryption, access controls, and regular security assessments. No method of internet transmission is completely secure. We will notify affected users of any data breach in accordance with PIPEDA’s breach notification requirements.

8. YOUR RIGHTS UNDER PIPEDA

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of non-essential personal information (subject to legal retention requirements).
• Withdraw consent to collection or use of your information.
• File a complaint with the Office of the Privacy Commissioner of Canada.

9. CASL COMPLIANCE

We only send commercial electronic messages where we have obtained express or implied consent under CASL. Every message includes sender identification, contact information, and a functional unsubscribe mechanism. Unsubscribe requests will be honoured within ten (10) business days.

10. LOYALTY PROGRAM DATA

Personal information collected in connection with the Loyalty and Rewards Program is used to administer the Program, calculate and track points, deliver member benefits, and personalize offers. Program data is retained for the duration of your membership and for up to two (2) years following closure of your Program account.

11. UPDATES TO THIS POLICY

We may update this Privacy Policy at any time. Material changes will be communicated via email or platform notification. Continued use of the Platform constitutes acceptance.

12. PRIVACY CONTACT & DATA PROTECTION OFFICER